Privacy Policy
Unleashed Indoor Dog Parks (“we,” “our,” or “us”) operates and provides services via the website unleashedindoordogparks.com. We are firmly committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, process, and safeguard your personal data in accordance with all applicable data protection laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Our Commitment to Your Privacy
We value your trust and are committed to maintaining your privacy and protecting your personal data. This Privacy Policy is intended to provide transparency regarding our data practices and the choices you have in connection with your information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website, unleashedindoordogparks.com, including visitors, account holders, and customers. We act as the “data controller” with respect to the personal information we collect, determining the means and purposes for processing such data.
For inquiries about this policy or data protection matters, contact us at [email protected].
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data:
3.1. Usage Data: Includes information such as your browser type, Internet Protocol (IP) address, pages visited, time and duration of visits, referring URL, and information about how you use our website.
3.2. Account Data: Includes details provided during registration or booking such as your full name, mailing address, email address, and phone number.
3.3. Profile Data: Encompasses preferences, services used, past purchases, feedback, and behavioral patterns in relation to our offerings and website.
3.4. Communication Data: Includes information exchanged through our communication channels such as customer support interactions, submission of forms, feedback, complaints, or other correspondence.
3.5. Technical Data: Includes data on the devices you use to access our services, operating system details, screen resolution, system configurations, and IP-based geolocation (where applicable).
3.6. Transaction Data: Includes payment details (via third-party processors), billing information, service bookings, delivery fulfillment details, and receipt confirmations.
3.7. Preference Data: Includes your preferences concerning marketing communications, interest categories, and consent records.
4. Legal Bases for Processing
Under GDPR, we process your personal data using one or more of the following legal grounds:
– Contractual Necessity: To fulfill our contractual obligations to you (e.g., when you make a booking or register an account).
– Legitimate Interests: To operate and improve our services, detect fraud, and ensure security.
– Consent: Where you have explicitly provided consent for specific processing activities (e.g., subscribing to newsletters).
– Legal Obligation: Where processing is required to comply with applicable legal obligations or enforceable government requests.
For California residents under the CCPA, we do not sell your personal data. We may share it with service providers solely for purposes permitted by law and as outlined in this policy.
5. Your Rights
5.1 Rights Under GDPR
Subject to the conditions and limitations under GDPR, you have the following rights:
– Right of Access: Obtain confirmation and a copy of your personal data.
– Right to Rectification: Request corrections of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of personal data.
– Right to Restrict Processing: Limit how your data is processed.
– Right to Data Portability: Request transferable copies of your data in a structured format.
– Right to Object: Object to data processing based on legitimate interests or direct marketing.
5.2 Rights Under CCPA (for California residents)
You are entitled to:
– Know what personal information we collect and how we use it.
– Request access to or deletion of your personal data.
– Opt-out of the sale of personal data (note: we do not sell data).
– Be free from discrimination for exercising your privacy rights.
To exercise any of your rights, contact [email protected].
6. Data Security Measures
We implement appropriate technical and organizational security measures to ensure a high level of protection for your personal data, including:
– Encryption of data in transit and at rest.
– Role-based access control and administrative safeguards.
– Regular system backups and integrity checks.
– Employee training on privacy, confidentiality, and data protection.
7. International Data Transfers
Your data may be processed in countries outside your jurisdiction, including the United States, where data protection standards may differ. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent regulatory measures, to ensure compliance with applicable data laws.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations.
– Account and Transaction Data: retained for up to 6 years.
– Communication and Support Data: retained for 3 years post-resolution.
– Preference Data: retained until consent is withdrawn or account is deleted.
– Usage and Technical Data: retained for analytic purposes for up to 2 years.
Upon expiration of the retention period, personal data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to provide functionality, analyze website usage, and support marketing activities. Cookies fall into the following categories:
– Essential Cookies: Necessary for functionality such as login and security.
– Functional Cookies: Enhance usability and remember settings.
– Analytics Cookies: Gather data on website performance and usage patterns (e.g., Google Analytics).
– Performance Cookies: Help enhance website speed and user experience.
You may configure your browser to refuse or manage cookies. However, essential cookies are generally required for full functionality of unleashedindoordogparks.com.
10. Cookie Management and Compliance
We use a cookie consent banner to comply with GDPR and CCPA. Upon your first visit, you can customize your cookie preferences. You may subsequently change these settings through your browser or our Cookie Settings panel on the site.
We do not use cookies to knowingly store or sell personal data. Information collected is used solely for internal purposes or through trusted service providers operating under contractual agreements.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect, use, or disclose information from children under 13. If we learn that personal data has been collected from a child without proper parental consent, that data will be deleted promptly.
12. Policy Updates
We reserve the right to update or amend this Privacy Policy at any time in compliance with legal and operational obligations. Updated policies will be posted on unleashedindoordogparks.com. Where legally required, we will notify you via appropriate channels.
13. Contact Information
For questions, rights requests, complaints, or more information regarding this Privacy Policy or our data practices, please email us at:
We are committed to full compliance with all applicable data protection regulations, and we encourage users to contact us directly should they have privacy-related concerns or requests.